Banks in Singapore are stepping up the mental health and wellbeing services they provide to staff in the midst of the Covid-19 pandemic – but this support is mostly outsourced to third-party specialists. Nomura’s employee assistance programme partner, Optum, has launched a Covid-19 resource portal, containing wellbeing guides and online webinars to help staff cope with stress. Societe Generale runs a 24/7 crisis hotline that lets staff in Asia “access consultations delivered anonymously and confidentially by trained coaches”.
Facebook’s psychological health team, by contrast, is based in-house, and it’s hiring in Singapore. The “growing” unit currently wants to recruit a Singapore-based consulting psychologist, according to Facebook’s careers site. The reason for the recruitment, however, is not the pandemic – it’s to “provide consultation and support for teams exposed to graphic and objectionable content”.
Facebook’s huge content moderation team is presumably one of those most exposed to this type of material. In a landmark US court settlement last month, Facebook agreed to pay $52m to current and former American moderators to compensate them for mental health problems developed at work. It also agreed to provide more counseling to them while on the job. In September 2018, former Facebook moderator Selena Scola sued Facebook, alleging that she developed PTSD after regularly viewing images of rape, murder and suicide.
“Generally, having an in-house psychological service is more effective in providing immediate and long-term psychological wellness to companies with large headcounts and to those with employees working within a sensitive environment,” says Daniel Koh, a psychologist at Insights Mind Centre in Singapore. “The team can also provide immediate support for employees’ work and personal issues, and carry out psychoeducation and prevention training,” he adds.
Facebook’s new consulting psychologist will play a key role in shaping the mental health and wellbeing strategy for the firm in Singapore.
They will influence the “design, development and measurement of evidence-based psychological health programs” and will also “conduct market research and leverage best practices from industry used to influence and drive the delivery of scalable, market leading programs”. Delivering “psychological health workshops” is also on the agenda, as is creating content, such as internal videos about “resiliency and mental health”.
Candidates should have a psychology background with “resiliency-based program building experience”. A Masters or PhD degree in social work or clinical psychology is a minimum requirement.
Photo by Joshua Hoehne on Unsplash
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