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Our Take: Be Humble

Aug 8 2008

Jon Jacobs

Humility helps. Haughtiness hurts. That's a message I'm hearing with increasing frequency when career experts discuss interviewing skills.

"Too many people in interviews come off as a little too confident, a little bit arrogant," says one portfolio manager at an institutional asset management firm. Instead of telling an interviewer that "you should hire me because….," he reminds candidates, "in the end, the person is going to hire you because they like you, they want to work with you or they want to do business with you."

Likeability has always topped the list of factors separating candidates who get offers from those who don't. And no one likes a know-it-all.

At the same time, more and more employers are holding out for the "ideal" candidate. Besides requiring recent experience that precisely mirrors their current opening, employers often look for rare accomplishments and abilities that lift one candidate above the sea of well-qualified contenders.

Here is an excerpt from the Web site of a well-known hedge fund company: "We are seeking individuals with an extraordinary record of academic or professional achievement … who have demonstrated remarkable talent in their previous endeavors."

A Delicate Dance

So while our headline's advice might sound trivially obvious, it's not so simple to put into practice. That's because the candidate selection process creates myriad pressures to act anything but humble. In fact, phrases like "walk on water" - out of favor since the 1980s among law school admissions officers - are used in the hedge fund business to this day.

Rather than a bright red line, then, successful interviewing calls for a delicate dance between self-promotion and self-effacement.

Here are three situations where it seems especially wise to err on the side of humility:

1. When your interviewer is younger than you.

"You treat that 32-year old like a guru," urges New York executive coach Bill Belknap. "If you come across as their dad, you won't get in the door."

2. When notifying a company you're interviewing with that you've received an offer elsewhere

Hiring managers are herd animals - just like traders, Web site columnists, and human beings in general. Therefore, a candidate's standing tends to skryrocket once an employer knows another firm is interested. Career coaches readily reel off instances when a prospective employer had dragged its feet, then made an offer just hours after learning a candidate had been offered a job elsewhere. Even before an offer arrives, it's to your advantage to notify prospects if you are in a fast-moving interview process with someone else.

However, never convey such information in a way that could be perceived as an ultimatum. Even though you hope to play on the hiring manager's fear of losing you, saying so explicitly creates a high risk the firm will walk away. Instead, New York career coach Roy Cohen recommends a neutral, low-key approach. Don't indicate you plan on taking the other offer, Cohen says. Just say, "I just want to let you know." Similarly, when informing a prospective employer you have other possibilities, don't say, "I talked with X and they really like me." You'll come off as arrogant.

3. When posing your own questions to an interviewer.

I once heard a career expert advise candidates to ask "penetrating" questions about prospective employers, to prove they'd done their homework. In my next interview, I tried that - and it blew up in my face. My tough questions branded me as a potential troublemaker. The moral: penetration is risky. Instead, signal your interest by exploring how the role fits in with the work group and larger corporate goals. Five O'Clock Club coach Suzanne Harwood suggests asking your interviewer about key issues and challenges the person hired would need to address.

A hiring manager's comment from a 2005 Wall Street Journal/Harris Interactive survey is also instructive. Sue Klose, an executive at Tribune Publishing, said some male MBA candidates "take themselves out of the running in job interviews by coming on a little too strong. They want to know right away what their projects will be and where they'll go next in the company. But women often are more humble and ask more thoughtful questions about the workplace environment, what will make them successful, who they'll be working with."

Comments (5)

  • Bottom line is if the candidate can help me out-trade, make money off of my competitors, by the unfair but legal technical tools that he/she has; it makes no difference what he thinks of himself.  I work around my golden goose, whether he/she is self-aware or not.  This is not presidential election or Miss America competition.

    Bottom Line 11 Aug 2008

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  • Sooner or later extreem confidance will lead to arrogance. Arrogance always preceeds the auditors walking in and investors walking out.

    ed 14 Aug 2008

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  • The key is to know how to balance confidence in your skills and the potential that you bring to the table and enough humility to realize that you are looking for employment and not the one looking to employ!! No one can ever afford not to be humble at some point in the process.

    DWWatson 14 Aug 2008

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  • After writing this article it occurred to me that repeatedly emphasizing one's eagerness to learn, might be a good way to show humility in a job interview. This tack probably would work equally well when seeking a senior-level position, as it would in the stereotypical situation of a new graduate seeking an entry-level slot. For instance, consider saying something like: "Every person I've worked with, I learned something from."    Or : "I never stop learning from my co-workers. There will always be something I don't know or haven't come across before, and that's what makes my career challenging and a source of growth as long as I live." 

    That attitude (if consistent with the rest of your behavior in the interview) does more than just dispel any suspicion that you are full of yourself. It also instantly tags you as a good teammate, a good listener and someone who the rest of the work group will probably like and get along with. What I meant by "be humble" has more to do with signaling your respect and deference toward the people you'd be working alongside of if hired, than  showing respect and deference for the interviewer or hiring manager (though that's important too).

    Jon Jacobs 14 Aug 2008

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  • People have to be smart and take their time on both sides. Be thoughtful. Hiring a mistake can really cost a business in both time/money. It's better to privelege the screening process rather than laying them off when it's convenient. Furthermore, a career management mistake can have huge impacts on the candidate in the years to come. Try to focus on not misjudging your own ability to successfully mold that candidate to his/her fullest potential in your org.

    And if a deal is made, party your a**es off together in an opening celebration of the prospects of a very profitable relationship together and try to bond as much as possible.

    Both sides need to be very likeable, and personality and vibe have to match. Hey were a team. As Brett Favre says chemistry is everything.

    Cris 21 Aug 2008

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